2017 Utility Rate Study Public Meeting June 7

2017 Utility Rate Study Public Meeting June 7 and 10, 2017 Agenda for Today Rate Study Presentation Break Out Sessions (Water, Solid Waste and Customer Services) 20 minutes at each color coded station Speakers Jerry Hart Deputy Director Financial Services Marilyn DeRosa Deputy Director City Engineer Tony Miano Deputy Director Field Services Laura Kajfez Neighborhood Services Specialist Gretchen Baumgardner Water Resources Manager Municipal Govt Finance www.tempe.gov/city-hall/finance-technology/budget General Fund Revenue taxes, licenses, permits, fines, intergovernmental, charges for services, grants, donations Expense Police, Fire, Community Services,

and Community Development Enterprise Funds Revenue user charges (self supporting) Expense Golf, Solid Waste, Water, and Wastewater Municipal Govt Finance www.tempe.gov/city-hall/finance-technology/budget General Fund Revenue taxes, licenses, permits, fines, intergovernmental, charges for services, grants, donations Expense Police, Fire, Community Services, and Community Development Enterprise Funds Revenue user charges (self supporting) Expense Golf, Solid Waste, Water, and Wastewater Guiding Principles We are Reliant on Limited Resources Everyone is Responsible to Conserve

Everyone Pays their Fair Proportionate Share We must be Transparent Rate Study Process Revenue Requireme nt Operating Costs Capital Costs Fund Balance Cost Allocation Customer Classes Just and Reasonable Rate Design Analysis of Impact

Reflect Key Customer Community impacts Values Issues/ Level/Structure Objectives of Customer Adjustment Class Drivers Factors Affecting Rates Solid Waste GOALS DIVERSION CIRCULAR ECONOMY 11 0

CUSTOMER RETENTION AND SERVICE Market Volatility Landfill Rates Legislation Equipment Diversification & Costs Solid Waste Rate Study Objectives

Green Organics Same Day Collection Commercial Cost Recovery (Zoned Rates) Pricing Parity Based on Living Unit Type Save Money And Recycle Tempe (SMART) Volume Based Pricing By Container Size SMART Pricing Model Priced By Container Size vs Single Rate for Everyone Opt-In Incentivizes Small Containers Increases Diversion 96 gal. 96 gal. 96 gal. 65 gal. 48 gal. Factors Affecting Rates Water

and Sewer GOALS CONSERVATI ON RESILIENCY CUSTOMER SERVICE Aging Distribution System Emerging Regulations Climate Stress Capacity Issues Program Cost Recovery Water and Sewer Rate Study Objectives Single Family Residential Evaluate Tiers $5.04

Affordability Conservation Return Flow Credit $3.3 6 $1.7 9 $2.2 4 >20 >1220 Price per 1,000 gallons 1-6 >6-12 Flood Irrigation Cost of Service Acknowledge Value of Tree Canopy Peaking Factor and Rate Types

Billed Consumption in Hundred Gallons 6,000,000 5,000,000 Aug-14; 4,736,013 Jul-14; 4,504,687 Sep-14; 4,322,616 Aug-15; 4,958,815 Sep-15; 4,688,557 Jul-15; 4,442,439 5,429,670 Jul-16; 5,211,593 Sep-16; 4,893,294 Jun-16; 4,680,974 Oct-16; 4,156,091 Oct-15; 3,911,525 4,000,000 Nov-16;

3,743,444 May-16; 3,699,366 Dec-16; 3,662,051 Apr-16; 3,610,856 Nov-14; 3,531,426 Nov-15; 3,518,441 Jun-15; 3,514,998 May-15; 3,385,540 Dec-15; 3,020,209 Oct-14; 3,005,271 Jan-16; 2,914,684 Dec-14; 2,813,911 Apr-15; 2,796,081 3,000,000 2,741,478 Feb-16; 2,675,367 Aug-14;

2,614,759 Sep-15; 2,585,776 Aug-15; 2,584,710 Jan-15; 2,559,964 Sep-14; 2,517,228 Sep-16; 2,504,366 Jul-16; 2,443,627 Jun-16; 2,425,167 Jul-14; 2,408,644 2,409,704 Jul-15; 2,398,588 Jun-15; 2,311,571 Nov-14; 2,259,047 Nov-15; 2,253,039 Apr-16; May-16;

2,235,015 Oct-16; Nov-16; 2,228,869 Dec-16; 2,187,663 2,181,490 2,171,473 May-15; 2,133,759 Oct-15; 2,124,200 Dec-14; Feb-15; 2,085,575 2,085,508 Dec-15; 2,015,695 Apr-15; 1,982,375 1,972,186 Jan-16; 1,964,188 Feb-16; 1,955,883 Jan-15; Mar-15; 1,953,817 Oct-14; 1,933,358

2,000,000 1,762,693 Feb-15; 1,733,783 Mar-15; 1,606,810 1,000,000 - MulitFamily Single Family Residential Water Conservation Rebate Programs Resources to assist residents to conserve water Low flow toilet Landscape Conversion Greywater New Irrigation Efficiency Rebate The City of Tempe is offering the High Efficiency Turf Irrigation Rebate: High efficiency spray nozzles

Rain Sensors Irrigation Controllers Qualifying residents can receive up to $500 towards the purchase of high efficiency components once they have completed a City of Tempe home and landscape water audit Advanced Metering Infrastructure Collectors Repeaters Customer Portal Water Billing Smart Meter Endpoint Meter Data Management System

(MDMS) CoT Customer Service Portal Customer Portal Promotes transparency through online access to information Empowers customers to better understand and manage water use Water conservation Water saving tools and techniques

Leak resolution Improved communication Historical consumption Social comparisons Targeted messaging Send automated alerts, reminders, and notifications Payment Options Timeline AMI Timeline FY 13-14 FY 14-15 FY 15-16 Pilot Program

FY 16-17 thru FY 18-19 Consultant Hired RFP Select Vendor Installation Phase I and II Meter Change-out Public Outreach Process and Timeline 4 Focus Groups Boards and 2 Public Meetings Commissions Spring 11 0 Sustainability Neighborhood Advisory

Webinar Summ er Council WSS 2 Public Meetings Fall Council Action www.tempe.gov/utilityrate study Breakout Sessions Solid Waste and Recycling Dos and Donts Composti

ng and Green Organics Waste Reduction and Reuse Water Customer Services New Rebates Water Landscape Audits Outreach and Workshop s Flood Customer

Portal AMI Rollout How to Read Your Bill Rate Study Questions

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